Contact us & Store policies

All items are made to order and personalised specially for you.

Please ensure all spelling, names, dates and personalisation details are entered correctly when placing your order. We copy personalisation exactly as submitted.

If you need to make a change, please contact us within 24 hours of placing your order. After this time, production may have already started and changes may not be possible.

Processing times vary depending on the product and are shown on each product page.

Delivery time begins after your order has been made, not from the purchase date.

We offer UK delivery services including tracked options at checkout.

Please note:

• 
  Delivery timeframes are estimates provided by the courier.
  
• 
  Delays caused by postal services, weather, or peak seasons are outside our control.
  

We strongly recommend selecting a tracked delivery option for personalised items.

If your order has not arrived within the expected timeframe, please contact us and we will assist in locating your parcel.

A parcel is considered lost only after confirmation from the courier following their investigation period.

We will always work with you and the courier to resolve delivery issues as quickly as possible.

Due to the custom nature of personalised products, items cannot be returned or refunded unless they are:

• 
  Faulty
  
• 
  Damaged
  
• 
  Incorrect due to our error
  

This follows UK consumer regulations regarding personalised or made-to-order goods.

If there is an issue with your order, please contact us within 24 hours of delivery with photos so we can resolve the matter promptly.

For clothing items, sizing information is provided on product listings where available.

As items are personalised, we cannot accept returns due to incorrect size selection unless the item is faulty.

Please check sizing carefully before ordering.

All products are handmade and personalised individually.

Please allow for:

• 
  Slight variations in placement or colour tones
  
• 
  Differences due to screen brightness or device display settings
  

These are normal and part of the handmade process.

Orders may be cancelled within 24 hours of purchase.

After this time, materials and production may already be underway, and cancellation may not be possible.

We’re happy to send items directly as gifts.

No pricing information is included inside parcels.

If you have any questions about your order, we are always happy to help.

WhatsApp: 07850209027

We aim to respond as quickly as possible during business hours.

Every item from Lennie’s Unique Gifts is created with care and attention to detail. We are committed to providing high-quality personalised gifts and excellent customer service.